Meet Bill and Carolyn Hines

“Have fun, will travel” is their motto
Planes, Trains & Automobiles is a popular movie, but if you add a motorcycle, you get a good idea about how Carolyn and Bill Hines like to spend their time.

They fly across the country in their own plane. They drive their snazzy Subaru BRZ. They sail on Lake Hefner, and Bill tools around on his motorcycle. They have traveled in Europe, partly by train. They have also ridden the Cumbres & Toltec Scenic Railroad between Chama, New Mexico, and Antonito, Colorado, and the White Pass Scenic Railway out of Skagway, Alaska.

Along with traveling, Carolyn (73) and Bill (74) are deeply committed to community service. Their long list of volunteer activities includes helping at the Oklahoma History Center, ushering at the Civic Center, and spending time with WhizKids, an after-school program connecting under-served Oklahoma City children with mentors to build reading skills, confidence, and moral character.

Each is active physically. They enjoy hiking; the couple have hiked to the bottom of the Grand Canyon, spent the night at Phantom Ranch, and hiked back up the next day. They skied in Colorado and New Mexico for over 40 years. Carolyn has practiced yoga for many years.

They retired about a decade ago as longtime civil servants at Tinker AFB, he in human resources recruiting engineers and she as a program controller. “We’re native Oklahomans, and we wanted to remain in the Oklahoma City area, where our four children live,” says Carolyn.

Search leads to Parkview
The Hines had wanted to downsize for a while from their northwest Oklahoma City home and only became serious about it over the last two years. The couple wanted to make the decision as to where they would live before a health crisis might require their children to make it for them. “It’s part of planning for old age,” Bill says matter-of-factly.

Their children appreciated their forethought and agreed moving to a retirement community was a “wise decision.”

So the search began. “We visited several,” says Carolyn. “Some were more like a hotel, where the people seemed to be very quiet and not as outgoing and welcoming as the people living in Touchmark. Others were welcoming, and the residents seemed to be having a good time, but the houses were not as nice as those in Parkview. But it was the people living at Touchmark who caught our attention.”

Bill agrees. “They were so friendly. Touchmark seemed to be the friendliest, had the most fun activities, and had really interesting people. Every time we sat down, someone was talking to us.”

Rescue dogs play a role in decision
They knew they wanted to choose their floor plan and build a home from scratch. Then there was Coco and Gidget to consider. They needed a fenced yard with room to run and play. “The nearby Coffee Creek neighborhood trails are wonderful,” says Carolyn. “We can walk the dogs almost every day. Parkview is perfect.” They also like how close Parkview’s gazebo is to their home. “It’s on the other side of our backyard, and is such a comfortable setting!”

The close proximity to the YMCA at Mitch Park was a plus for Carolyn, as well, who is highly committed to yoga classes there.

The parties also attracted the couple. Oktoberfest, with its German beer and pastries, was a favorite for Bill. “We never felt alone. Someone would always stop and ask where we were from,” he says.

“Touchmark’s a fun place,” says Carolyn. “It’s nice to not have to do the yard, to not have to get a cleaning lady. Everything is just kind of convenient and carefree.”

Whether taking a road trip, flying somewhere, or staying put in their new home, carefree and fun best describe these Parkview neighbors.

Employee Profile: Chris Bullard

Executive Chef, Touchmark on Saddle Drive

Chris joined the Touchmark team in 2015 seeking an opportunity to grow as an Executive Chef and work with a different population. Since then he has learned the inner workings of serving residents and how to listen to them to create unique menus that take into account their diverse needs and preferences.

What keeps you at Touchmark?

The strong sense of camaraderie among residents and staff.

What is your favorite part of the day?

At the end of the day, I know we have made a difference in residents’ lives.

What is your favorite dish to make?

It’s a toss-up between a good Hungarian goulash or chicken and dumplings. When cooking for residents, I enjoy making our surf-and-turf dinner: USDA choice roasted and carved beef tenderloin and cilantro lime shrimp satay with seasoned asparagus, baked potato, and baklava for dessert.

If you could describe Touchmark in one word, what would it be?

Progressive.

Rocket science—just one of her many passions

tafv-dorothysmithKeeping a sharp mind and an active lifestyle helps us feel more vibrant. Dorothy Smith’s extensive knowledge and seemingly endless energy are definitely key contributors to her enriched lifestyle. Her favorite subject? Science!

Dorothy’s lifetime love of learning, science, math, and travel has helped her lead a very interesting and full life. Her first job, right out of college, was with an oil company. She and her colleagues were brought contour maps, seismographs, and local data from an area. Their job was to combine the data and try to find oil.

“We made these maps that looked very similar to weather maps,” Dorothy remembers. “And then we’d try and make educated guesses on where oil could be. I liked that job a lot, because there was something exciting when you did all your calculations right.”

Dorothy worked that job while her soon-to-be husband fought in World War II. They had had plans of going to medical school together, but when the war ended, Dorothy had graduated. They were married, and he returned to school. So she started teaching math at a couple of universities until she found a job working at the US Naval Research Laboratory in Wisconsin. There, she worked with a small group of men and women doing calculations for an atomic scientist.

“There was a scientist working on Flame Theory for ramjets. We were the computers, since back then we didn’t have computers like now. We did all the paper calculations and statistics, basically backing up what he was trying to prove.”

Traveling the world
Dorothy also worked for many years with the Friendship Force International, an organization that strives to build a world of peace through adult foreign-exchange programs. She’d spend a week or so with a family, go to work with them, learn bits of their language, and experience life with them. She participated in trips to Colombia, Korea, Germany, Russia, China, Japan, up the Amazon, all over the US and Canada, and to nearly countless destinations all over the world. “I loved traveling. I’ve been to all seven continents, including Antarctica, and to every state and province in the US and Canada.”

These days, Dorothy likes to watch videos and take online courses on subjects in the medical science field. She “picks up a class or two” on anatomy, physiology, and neurology. “Just fun courses to keep my mind sharp!” She also enjoys learning about astronomy and watching the sun, moon, and stars from her deck.

“Before I moved to Touchmark, I would drag my lawn furniture out at all times in the middle of the night and gaze at the stars. My daughters actually got me a star for my 90th birthday. There’s a star named after me in the Orion constellation.”

In addition to continuing her learning, Dorothy stays involved with church groups and was recently awarded a Lifetime Service Award by the Friends of Hospice organization. She also enjoys “always finding something fun to do at Touchmark,” and going on outings with friends.

“I’ve had a great time getting settled in Touchmark. It’s such a nice, homey feeling here. I’ve recommended Touchmark to lots of people.”

Reclaim your space! Restoring order to your kitchen

The kitchen is the gateway to the home. It’s the most congested, most productive, and typically most beloved space—and worth our attention to organize and optimize this essential household thoroughfare.

The key to kitchen organizing is setting it up correctly. If you’re always digging for things, unload the space entirely and begin anew. Assign a purpose to each cabinet and drawer based on frequency of use for the items stored.

An ordered kitchen facilitates preparation and easy cleanup. Create these zones: bakeware (for oven use); cookware, hot pads, and stirrers (for range); food prep (for bowls, colanders, and food processing); storage ware (bags/wraps/containers); beverage station (coffee mugs, hot-drink items); serving pieces/utensils; and everyday dishware and glassware. Establish an office supply drawer and one utility drawer. Label each cabinet and drawer with post-it notes to retrain yourself on items’ new locations.

The food pantry is a related but separate project. If you don’t have a pantry, identify a bank of cabinets to dedicate to food, ingredients, and daily vitamins/supplements.

Finally, create room for comfortable conversation, beauty, and hospitality, which are the central functions of a healthy, welcoming kitchen. These touches make a kitchen personal and inviting. Now, enjoy your ordered heart-of-the-home kitchen!

An entire chapter on kitchen organizing is featured in my room-by-room organizing book Restoring Order to Your Home.

Vicki Norris, president of Restoring Order®, is a nationally recognized organizing expert, author, and speaker. Her team of professional organizers serves home and business clients in Washington and Oregon. You can watch her organizing segments on KPTV’s Fox 12 More Good Day Oregon. Visit RestoringOrder.com for more information.

Practicing self-care as a caregiver

When a loved one is diagnosed with a deteriorating health condition requiring daily assistance and support, it’s only natural to focus on that person’s well-being.

Taking on the role of caregiver for a family member or friend is one that often comes without any notice or preparation. Responsibilities can increase over time until they become all-consuming, often leaving other areas of life in neglect. Putting the needs of an ailing loved one first is gracious, but often unhealthy for the caregiver.

Over time, caring for a loved one can result in sleep deprivation, lack of exercise, poor eating habits, and a general failure to care for yourself. But the best way to care for a loved one is to make time for your own physical and emotional wellness.

  • Visit your doctor. You likely spend plenty of time at doctors’ offices already, but be sure to go for at least an annual visit and share any changes in your sleep, behavior, mood, or appetite.
  • Be realistic. Remind yourself that the care you’re providing is helpful but the effects of the health condition are usually beyond your control.
  • Take breaks. Caring for someone is a round-the-clock job with no time off. Without time to yourself, caregiver burnout is inevitable.
  • Ask for help. It’s perhaps most important to accept and recognize when caregiving duties become more than you can handle. There may be a time when professional care or a move to a retirement community can enhance your loved one’s quality of life.

Talking to a friend, family member, or your doctor about how you’re feeling can provide valuable support for those carrying the stress of being a caregiver. Look into local support groups, as well. Paying attention to your own needs is just as important as the care you’re providing.

A wealth of memory care resources from Touchmark

Touchmark is committed to providing relationship-centered care that meets residents where they are and encourages them to live a full life. We use the industry-leading Best Friends™ Approach to care to get to know each individual resident and build a relationship with them.

To further help residents living in our memory care neighborhoods experience meaningful connections with family members, friends, and staff, Touchmark has developed the tools listed below.

  • The ABCs of Life Book: This picture-based communication
    tool helps people recall long-term memories by triggering them as they go through the alphabet. It is a 2014 winner of the ALFA National Mature Media Awards.
  • Memory Care Resource Flip Book: This valuable resource was created to provide caregivers and loved ones with
    information on a variety of subjects related to a dementia diagnosis and the journey of the disease.
  • Memory Blocks: Colorful blocks with words on them can help residents form sentences and short stories, recall memories from certain words, or sort blocks according to color.
  • Match and Chat Game: Based on local states/provinces and their corresponding flags, this game challenges memory to match the correct cards together, and also features a more personal reminiscing feature with questions about where a person has lived and traveled.

To learn more about these tools and how you can use them for yourself or with your loved one, speak with a team member in memory care.

FAQs: How do I make new friends when I move in?

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We get questions every day about what life in our community is like from those considering a move. We asked some of our retirement counselors to weigh in and address some of these questions in a regular feature on our blog.

For many residents, one of the most rewarding parts of living at Touchmark is the ability to build new friendships and be greeted warmly throughout the community as you attend events and enjoy all that Touchmark has to offer. We understand the importance of relationships and have these tools available:

  • Welcoming Committees and Resident Ambassadors: These groups are comprised of existing residents who have volunteered to help new residents adjust to life at Touchmark. They can help make introductions around the community.
  • New Resident Welcome Announcements: Information about new residents is shared with all existing residents upon move-in. These announcements encourage existing residents reach out to new residents and help make the experience of living at Touchmark as welcoming as possible from day one.
  • Resident and Team Member Directories: These resources contain photos and personal information to help residents and team members get to know a little about the people who have chosen to live and work at Touchmark.

Retirement Counselor Melinda describes the move-in process for new residents at Touchmark at Harwood Groves in Fargo, ND:

Touchmark’s Move-In Coordinator will walk you through the entire move-in process and make sure you are feeling settled. She also lines up current residents to have a meal with you, give you a tour, and stop by to introduce themselves.

We host a monthly social for new residents and resident ambassadors to mingle and get to know each other. Residents are very friendly and recognize new faces. Many will stop to introduce themselves to new residents because they know what it was like to be new.

Touchmark also has a designated team member check in every few weeks for the first two months because it can be overwhelming when a person first moves. We want to make sure to answer questions along the way, not just when you first move in.

Employee Profile: Kim Lehmann

Director of Health & Fitness Operations

Kim has been with Touchmark for 10 years and appreciates the opportunity her job provides to do the work she’s passionate about in a fun place with great people. She oversees all Touchmark Health & Fitness Clubs and focuses on meeting the needs of the active aging adult.

What is functional fitness?

Functional fitness is multi-dimensional exercise that trains muscles to work together in a way that promotes the common movements of daily function. These types of exercises are important to maintain one’s quality of life and activity level regardless of age.

What are the benefits of staying active longer?

Staying active longer helps to slow down the effects of aging on the human body. It can help maintain or improve bone density, maintain healthy weight, reduce the risk for cancer, strengthen muscles, reduce injuries or recovery time for injuries, and improve quality and longevity of life.

What keeps you at Touchmark?

Touchmark leadership is dedicated to the happiness and well-being of residents and employees while striving to be the best in the industry. The company is dedicated to doing the right thing in all circumstances, setting the stage for ethical conduct at all levels.

If you could describe Touchmark in one word, what would it be?

Quality.

Touchmark on South Hill named winner of international excellence award

Touchmark on South Hill announced  it is a recipient of the 2017 NuStep Pinnacle Award®. The Spokane retirement community was selected from 30 applicants to receive the Bronze Award in the Senior Living Division. It is the first time the award has been given to a recipient in the Northwest.

The NuStep Pinnacle Award, now in its 18th year, is awarded to senior living communities and senior centers that have successfully integrated the whole-person wellness model into their settings and created a culture of wellness. Touchmark’s Full Life Wellness and Life Enrichment Program™
incorporates all seven dimensions of wellness: environmental, emotional, intellectual, occupational, social, physical and spiritual.

The application and review process for NuStep Pinnacle Award consideration is comprehensive and includes a five-page application and supportive documents addressing a program’s breadth, how residents are motivated to be involved, participation measures, supportive services, outcomes,
program enhancements, ongoing education about the seven dimensions of wellness and more. After reviewing all applications, NuStep selects finalists and does on-site visits.

“To receive this level of recognition for our community is an honor and wonderful tribute to all of the residents and team members of Touchmark,” says Jeff Bair. Bair is currently Touchmark regional vice president and served for 16 years as Touchmark on South Hill’s executive director.

When asked what makes Touchmark’s program unique, he explains, “We meet people where they are in terms of their health and well-being. Our program identifies residents’ individual strengths, skills, needs, interests and goals to help them lead a happy, healthy, and full life. When team members are hired, we identify their interests and talents, which can be drawn upon and shared with the broader community.”

Partnering with residents to identify their desires and dreams and working together to bring those needs, passions and abilities to life is the core of Touchmark’s program, both in philosophy and practice. “We encourage and support residents and team members to live happier, healthier lifestyles
by becoming involved and engaged,” Bair says.

The retirement community provides many noteworthy activities for involvement that include the A-MAY-Zing Race, Touchmark’s version of the popular TV show that incorporates the seven dimensions of wellness; vibrant monthly Men’s Club and Ladies Night; nature hikes with Touchmark Trekkers throughout Spokane; a multifaceted Brain Builders program; Wellness Lecture Series; Gonzaga University Game Night and happy hour; weeklong Ping-Pong® tournaments; an elaborate Mardi Gras celebration and well-attended Harvest Festival. Additionally, throughout the week, residents participate in spiritual pursuits and volunteer opportunities.

Touchmark’s Health & Fitness Center provides robust programming led by certified personnel. Classes include everything from Line Dancing, Ballroom Dancing, Functional Fitness Boot Camp and Stay Active & Independent for Life to Posture & Balance, PWR! Moves for PD (Parkinson’s disease)
and personal training.

The 2017 NuStep Pinnacle Award winners are:

Senior Living Division:
Gold – Carroll Lutheran Village, Westminster, Maryland
Silver – Friendship Village of Schaumburg, Schaumburg, Illinois
Bronze – Touchmark on South Hill, Spokane, Washington

Senior Center Division:
Gold – VINE Adult Community Center, Mankato, Minnesota
Silver – Peter B. Lewis Aquatic & Therapy Center, Beachwood, Ohio
Bronze – Milan Seniors for Healthy Living, Milan, Michigan

“Each of the 2017 Pinnacle Award winning organizations are notable in their dedication to helping individuals achieve optimum wellness,” said Steve Sarns, vice president of sales and marketing for NuStep. “Through their remarkable efforts, the quality of life of older adults — whether frail or active,
in assisted living or aging in place — is being enriched and enhanced in untold ways.”

Construction under way on new Touchmark community with unparalleled views and services

tpor_cam1_083116After building and operating 11 retirement communities in eight states and Canada, locally based Touchmark is now constructing a unique retirement community in the west hills near Portland’s Forest Heights. Established more than 35 years ago, Touchmark was one of the first companies to create retirement communities offering an enriched lifestyle and continuum of services and care. Today, Touchmark is among Oregon and Southwest Washington’s top 30 private companies.

The new community is situated on forested terrain northeast of Barnes and Leahy just three miles from downtown Portland and one mile from Providence St. Vincent Medical Center. Touchmark in the West Hills combines a remarkable, natural setting, vineyards and commanding views with convenient access to the area’s cultural activities, health care, shopping and other attractions.

Scheduled to open fall 2017, Touchmark in the West Hills will offer a range of active-adult living that will include two lodge buildings, single-family and garden homes, a health and fitness club and award-winning wellness offerings.

The project is providing work for more than 1,000 people during construction. Once opened, it will employ about 200 team members.

Residents will benefit from numerous on-site amenities such as a community garden and greenhouse, walking trails, vineyard, pickleball courts, hair salons, library and reading rooms, lounges, theater, chapel and much more. Restaurant-style dining will be available in both lodges.

The Clubhouse Lodge will offer 130 independent living homes with one and two bedrooms. Options will include fireplaces, balconies and sunrooms. The Terrace Lodge will include 146 homes for residents requiring health services and support for their daily activities. At completion, services will include assisted living, memory care, home health and home care.

Single-family and garden homes will feature innovative, barrier-free open floor plans with no stairs, upscale finishes and private outdoor areas. Instead of the typical three-story vertical structures, the garden homes are designed as two-story structures over parking garages. Each floor will have two homes. An elevator will serve all four homes.

All Touchmark communities are certified Best Friends environments. The Best Friends Approach is a groundbreaking method of care for individuals living with dementia. This approach focuses on building meaningful relationships and encouraging respect, empathy, support and trust. Evidence supports this reduces the anxiety associated with dementia and use of psychotropic medications.

“When completed next year, this community will be unlike anything offered in the metropolitan area,” said Touchmark Founder and Chairman Werner G. Nistler, Jr., citing the natural setting, views and design of the buildings. “All of that is a backdrop to our commitment to exceptional service and resort-style approach to hospitality.”

More than 15 years ago, Nistler envisioned the many benefits this rare site could offer, and for years pursued opportunities to purchase land parcels. “The spectacular topography, 210-degree views of 50-plus miles and convenient location are what first attracted me,” he says adding, “We plan to keep a significant portion of the site natural.”

An exceptional approach to a wellness lifestyle
In addition to the homes, services and amenities, what is striking about the new community is the many ways it will promote wellness.

The comprehensive health and fitness club is designed to meet the needs of those 50+ and will include indoor heated pool and spa, aerobics and fitness studios, specialized equipment, personal trainers, group exercise classes, a bistro and more.

A unique offering will be functional fitness training. Certified personal trainers/exercise specialists will work with members using a variety of equipment (jungle gym training system, universal training systems and other supportive gear) to engage multiple muscle groups at once. This improves strength as well as enhances balance and flexibility, all of which increase people’s ability to function better in their daily activities.

Touchmark’s Fall Reduction and Awareness Program also will be offered with trainers using the NeuroCom® Balance Master®, advanced equipment that applies interactive computer technology to identify and evaluate a person’s unique balance and movement patterns.

Membership in the club will be open to residents as well as adults 50 years and older.

The health and fitness club is part of a clubhouse that will provide restaurant-style dining with terrace seating, lounge and rooftop terrace. Meeting rooms for residents, civic groups and other functions will also be available.

Full Life offerings
Touchmark’s Full Life Wellness & Life Enrichment Program has won national and international awards for the ways it enriches people’s lives. Based on the seven dimensions of wellness and resident interests, the program results in a calendar filled with classes, events, excursions and activities.

Among the planned offerings are winetasting and demonstration kitchen gatherings, farm-to-table dinners, the Touchmark Trekkers walking program, wine/art/book clubs and more. Life Enrichment/Wellness staff will be Certified Cognitive Stimulation instructors and will lead Brain Builders classes to support brain health.

Touchmark in the West Hills is located on a wooded hillside. “This site offers spectacular views of the valley as far as the Coast Range plus the ever-changing natural setting of trees and wildlife,” said Touchmark CEO Marcus Breuer. “The fact that this is just minutes from downtown and Portland’s restaurants and cultural activities makes this a unique property.”

Extensive preserved walking trails will wind throughout the property when it is completed.

Vineyard offering Pinot Noir
Touchmark residents also will be able to stroll through rows of Pinot Noir grapes at Swede Hill Vineyards, located on Touchmark’s property. In fall 2013, Nistler and his wife Colleen teamed up with husband and wife winemakers Matt and Nancy Vuylsteke of Farm to Cork, LLC to plant Pinot Noir vines in the Swede Hill neighborhood, adjacent to Touchmark in the West Hills.

The elevation, varied exposures, and volcanic soil are ideally suited to the growing of premium wine grapes that will be meticulously hand farmed. The first harvest happened this fall. More information is available at swedehillvineyards.com.

An information center is now open at Touchmark’s recently remodeled company headquarters at 5150 SW Griffith Drive in Beaverton. Hours are Mondays through Fridays from 9 am to 6 pm and Saturdays 10 am to 4 pm. The center offers virtual tours, floor plans and photos of the site and views. Appointments can be made by calling 503-954-1640. More information about the project is available at TouchmarkPortland.com.

Architects for Touchmark in the West Hills are LRS Architects and Senior Vice President of Architecture with Touchmark Development & Construction Joseph Billig, AIA. Andersen Construction is the general contractor. Senior Vice President and Director of Construction Rick Wessell and Development Manager Michelle Platter, both with Touchmark Development & Construction, are overseeing the project.